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Shipping and Tracking Order:

How can I track my order?

An email with waybill no. is sent to you which you supplied during ordering. Please check the courier company's website with the waybill number provided to see the current status of your product.

 

I missed the delivery of my order today so what can I do now?

We have you covered! We will call you and confirm your availability and reschedule the delivery for you.

 

How quickly can I get my order delivered?

Most orders are packed and delivered on your doorsteps within 7 working days. A few items and some locations require slightly longer due to logistics issues. For updates about your new order, visit My Orders.


Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.

 

My order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you. You can also track its status by visiting My Orders.

 

What should I do if my order is approved but not yet dispatched for a long time?

Please contact our Customer Support so that we can look into this.

 

Will the delivery be re-attempted if I’m not able to collect my order the first time?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

 

Can I change the delivery time for my order?

Sorry about this. Delivery time for an order cannot be changed yet.

 

Can I prepone or postpone the date of delivery?

Sorry, this option is not available yet.

 

I found the package open and the product seal broken. What should I do?

You can request for the item to be replaced or returned by sending us a mail on support@toolzilla.in or calling to number 022-23442218 between 10.30 AM and 6.30 PM.

 

What should I do if a service centre denied my request to repair the product?

Please contact our Customer Support with the service centre details so that we can look into this.

 

Will I receive a call before toolzilla attempts to deliver package at my place?

The courier person will call you before delivery only if he cannot find your location with the address shared.

 

I have a complaint about the courier guy who came to deliver my order.

Please let us know the details by contacting our Customer Support & we’ll look into this for you.

 

Why am I not able to track my order?

Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.

 

Once customer buys products online, he wants to know the status of its order from time to time. To address this issue, we provide updated status of shipment at its each stage from order is placed to processes to ready to ship and dispatch to deliver. In case of any queries, you can contact us at our Helpline Number.: +91 022-23442218 or email: support@toolzilla.in. You can also track your orders through Toolzilla.in.

 

NOTE: Delivery time mentioned on product or website is estimated. Actual delivery time is based on availability of product, address where product is to be delivered and courier companies rules.

Cancellation & Returns

Will I receive a call before toolzilla attempts to deliver package at my place?

The courier person will call you before delivery only if he cannot find your location with the address shared.

 

How can I cancel my order?

Orders once booked are delivered by default. In the rare case that you feel a cancellation is necessary, please email us at support@toolzilla.in or call us on our number 022-23442218  between 10.30 AM and 6.30 PM.

 

What is your return policy?

Toolzilla will takeback your product and either replace/refund you only under the following circumstances.

a. The product that you received was damaged and/or in an unusable condition.

b. The wrong product was sent to you by mistake.

 

When are returns not possible?

There are a few cases where we cannot support returns. They are:

a. When product is damaged because of use or when product is not in the same condition as you received it.

b. When any consumable item has been used.

c. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories.

d. When items are tampered with or have missing serial numbers.

 

What should I do if I find the package open or tampered on delivery?

Sorry about that. Please get in touch with our customer care team at support@toolzilla.in or call us on our number  +91-22-23442218 between 10.30 AM and 6.30 PM.

 

What should I do if there are hardware or component or functional related issues with the device I bought from toolzilla?

If the problem has occurred during delivery then please get in touch with our customer care team. If it is a manufacturing complaint, you can get in touch with the authorised service centre of the brand for help.

 

I ordered a wrong item. Can I return it?

Unfortunately, our return policy does not allow a return for wrongly ordered items.

 

How will I get my refund for returning an item if I paid using Cash on Delivery option?

We will initiate a bank transfer to return your money. You will have to provide your bank account details along with IFSC code.

 

How can I know the status of my refund?

The following is the timeline for refunds:

a. For cancellation before shipping, refunds are processed immediately.

b. If  the order has been returned due to any other issue, we refund after we receive the item back at our warehouse and checked.

 

How can I choose the mode of refund when I’m returning a product?

You can choose the mode of refund for your product after you’ve entered your return details:

a. For Cash on Delivery orders: Please email us your bank details to initiate NEFT.

b. Pre-paid: Refund will be back to source.

 

When are Refunds provided?

Refunds are provided when:

a. You made a prepaid order and we were unable to service your order.

b. We cannot provide a replacement for a wrong/damaged delivery.

c. A dispute has been ruled in your favour in-line with Buyer Protection.

 

Under what circumstances are cancellations done?

Cancellations are accepted by toolzilla for the following reasons.

a. If the order is not serviceable by us due to non availability of the product.

b. If your pin code is not serviced by any of our courier partners.

c. If the procurement is taking longer than 7 working days and you are not willing to wait further.

You can always check My Orders page to see the status of your order.

 

What is toolzilla' s Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a brand new replacement at no extra cost.

 

If I request for a replacement, when will I get it?

The replacement order is initiated after the originally delivered item is picked up and received back at our warehouse. Please check the email we send you for your replacement request for more details.


I have requested a replacement, when will I get it?

You can check the email we send you as soon as a replacement request is approved for details of your pickup & replacement. 

 

If I have ordered many items, can I return one or more items or do I have to return the entire order?

Return of an entire order is not necessary in this case. You can return one or many items in your order.

 

What is toolzilla's Returns policy?

In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Return policy has got you covered. If you are not fully satisfied with what you ordered, you can easily request to return by contacting us at support@toolzilla.in or call us on our number 022-23442218 between 10.30 AM and 6.30 PM.

 

Can I return the items after the policy period?

Sorry, returns are not possible after the policy period.

 

What should I do if I have an issue with my product after the return policy period?

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product if applicable.

 

How can I return my item?

Please contact our customer care team at support@toolzilla.in or call us on our number 022-23442218 between 10.30 AM and 6.30 PM. We will initiate the return if your case is accepted.

 

Do I have to return the free gift when I return a product?

Yes, the free gift has to be returned along with the originally delivered product.

 

I have requested for a return of my item. When will it happen?

Our customer care team will get in touch with you immediately once you request a return.

 

What is the pickup process? Why have I been asked to ship the item?

Once your return or replacement or exchange request is accepted, we’ll schedule the pickup of the originally delivered product. You’ll get an email with the details of your pickup.

Payment

My payment process was interrupted. What should I do?

No need to worry, You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.

 

How can I pay for an order?

You can choose to pay for an order with any of the below methods:

a. Cash on Delivery.

b. Net Banking.

c. Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries.

d. NEFT/RTGS.

e. Cheque/DD.

 

Can I use Credit/Debit card or Netbanking to pay on toolzilla through my mobile?

Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.

 

How do I pay using a credit or debit card?

It’s easy & simple to pay using your Credit or Debit card!

a.  Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)

b. For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode etc.)  

Enter the details when you are prompted to & your order will be successfully placed.

 

Can I pay with any Credit card?

You can choose to pay on toolzilla with any Visa, MasterCard or American Express Credit cards issued in India.

 

Can I use any Debit card to pay?

You can choose to pay on toolzilla with any Visa, MasterCard or Maestro Debit card.


What all card information does toolzilla store?

We currently do not store any card information and all transactions happen through authorized and secure payment gateways.

 

Is it safe to use my credit or debit card on toolzilla?

Absolutely! At toolzilla, we use the highest possible security (256-bit encryption) to protect your card details. All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions and they provide an extra layer of security through identity verification.

 

Can I use Cash on Delivery (CoD) payment option for every product I buy on toolzilla?

COD is not available in all Pin Codes. Please enter your Pin Code on the product page to see if your Pin Code is covered. COD orders are also not available for high value orders currently. We might also inform you when an order is not serviceable by COD and ask to convert it to a prepaid order.

 

What steps does toolzilla take to prevent card fraud?

Fraud detection and prevention are very important for us as we want to make sure that all transactions with us are genuine and authorized. We take many steps to keep our customers’ details completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share ID proof. This is done to make sure that the transaction is genuine.

 

How can I order for large quantities of the product as part of a corporate order?

You can write to support@toolzilla.in for your corporate requirements.

 

How can I get the 3D Secure password for my Credit/Debit card?

You can get a 3D Secure password by registering your Credit/Debit card from your bank's website.

 

How does the 3D Secure password add security to my online transactions?

The 3D Secure password is known only to you & this makes sure that only you can use the card for shopping online.

 

What is a 3D Secure password?

A 3D Secure password is a security measure from VISA & MasterCard that adds an extra layer of security through identity verification for your online Credit & Debit card transactions.

 

Can I order a product that is 'Out of Stock' or ‘Temporarily Unavailable’?

Please get in touch with our customer care team at support@toolzilla.in or call us on our number  +91-22-23442218 between 10.30 AM and 6.30 PM.

 

What does ‘Out of Stock’ mean?

It means that the stock for the product is not available with us at the moment & so, you can’t buy it now.

 

Is it necessary to have an account to shop on toolzilla?

No, It's not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods.

 

Why do I see a ‘delivery charge’?

Toolzilla offers delivery on cahgeble basis in association with Logistics Partners.

 

What does 'Preorder' or 'Forthcoming’ mean?

Such items are expected to be released soon and you can pre-book them. The item will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller. The Preorder duration varies from item to item.

 

Is installation offered for products?

Installation is not offered on any products by toolzilla as of yet but we are working on it.

 

Does toolzilla deliver internationally?

Sorry, we don't deliver items outside India yet.

Warranty

Is warranty applicable to products I buy on toolzilla.in?

All products bought on toolzilla come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you.

 

The warranty card is not sealed on the product I bought. How do I claim warranty?

Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at support@toolzilla.com.

 

Why is the warranty card on my product not sealed?

We will have to open the box to seal a warranty card and most consumers don't accept items if the box has been opened. Hence as a policy we don't seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide warranty. Please keep it safe.

 

What is the warranty for the replacement I got? Will it be the same as the initial product?

Yes, the warranty for your replacement will be the same as your initial product.